Senior Specialist, Customer Success

Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data‑driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services.

Customer Engagement

• Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors.
• Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products.
• Articulate key performance ind...