Senior Specialist ecom & customer service

Purpose & Overall Relevance for the Organization:

The Senior Specialist eCom & Consumer Service EMC, based in Egypt covering all EMC countries, is responsible for delivering a premium customer service experience for consumers purchasing through eCommerce and retail channels. This role drives operational excellence, revenue generation, and a membership-first approach across all contact centre service channels. Being on-the-ground the role acts as a critical bridge between ...