Senior Specialist, Help Desk Support

**_This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week in our St. Petersburg, Florida, Southfield MI, or Memphis TN Office_** **.**

**Please Note:** The initial training period will last four weeks and will require candidates to be onsite in the office **five days a week** .

**Job Summary:**

With the goal of providing superior service and first contact resolution, this role delivers front-line technical support to customers via multiple communication channels in a customer contact center environment.

**Responsibilities:**

+ Provide second-line hardware, software, and end-user support as required and in line with documented procedures and service-level targets to support the business effectively.
+ Utilizes knowledge management tools to help resolve client issues.
+ Assists clients in completing online forms to attain various systems, services, hardware, software, and/or e...