Senior Specialist, Patient Journey AI

Senior Specialist, Patient Journey AI

Role Summary

The Senior Specialist, Patient Journey AI supports the advancement of AI-enabled capabilities across the US Oncology Network patient journey. This individual contributor partners closely with clinical, operational, technology, and vendor stakeholders to help identify, evaluate, and execute AI use cases that improve patient access, experience, and operational efficiency.

This role contributes to strategic initiatives by developing business cases, coordinating pilots, and supporting execution once direction is established. Work spans key patient journey domains, including patient communications, digital front door experiences, self-service capabilities, and modernized consent and records collection.

The position sits within USON IT Technology Transformation, a team focused on modernizing oncology technology and responsibly advancing AI to improve patient care and experiences across t...