Senior Specialist – Technical Support

Hubstaff

Full-time Dubai, Dubai Computer Occupations

Posted:

June 16, 2026

Location:

Dubai, Dubai, United Arab Emirates

Job Description

Mercans is seeking a Senior Technical Support Specialist to provide advanced L2/L3 technical support, manage IT operations and assets, oversee SaaS platforms, drive process improvements, ensure security and compliance, and support a globally distributed workforce. The role works closely with Cybersecurity, Compliance (QCRM), HR, Finance, Legal, and Operations teams while mentoring junior IT staff.
IT Operations & Service Management
Manage IT support for a global remote workforce.

Analyze support trends and implement process improvements and automation.

Support deployment and maintenance of IT tools and SaaS platforms.

Collaborate with HR, Payroll, Finance, Legal, Security, and Compliance teams.
Advanced Technical Support
Serve as escalation point for complex hardware, software, SaaS, and network issues.

Resolve critical incidents and minimize business disruption.

Identify and reme...
                

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Job Overview

Job Type: Full-time

Location: Dubai, United Arab Emirates

Posted: June 16, 2026

Deadline: July 26, 2026