Senior Specialist (Training & Quality)

• Manage global program management
• New hire in the Philippines

About Our Client

The hiring company is a large organization operating within the business services industry. This role will sit under their Global Business Service in the Philippines.

Job Description

• Analyze, Develop and deliver comprehensive training programs focusing on customer service.
• Monitor and assess the quality of work to ensure adherence to company standards.
• Analyze training needs and provide tailored solutions to address skill gaps.
• Collaborate with department leaders to align training initiatives with business objectives.
• Develop and implement quality assurance processes to ensure adherence to company policies and procedures.
• Develop training plan for new joiners, including mock tests etc., to ensure they have a clear guidelines and appropriate knowledge to respond/ resolve live cases/ calls/ int...