Senior Staff Engineer, CRM Salesforce (Field Service Cloud & Service Cloud)

Nagarro

Full-time India, India Other-General

Posted:

February 19, 2026

Location:

India, India, India

Job Description

Job Description  
REQUIREMENTS:  
Total Experience 8+ years 
Strong hands-on experience Salesforce Service Cloud implementations with Field Service Cloud. 
Deep understanding of Salesforce Service Cloud functionality, administration, and customization 
Hands-on experience with Salesforce Lightning development, Apex, LWC, and Flows 
Experience configuring and optimizing Case Management, Service Console, Entitlements, Milestones, Knowledge Management, and Omni-Channel routing. 
Knowledge of Salesforce Field Service and Experience/Community Cloud is preferred 
Strong understanding of Salesforce integration patterns (REST API, SOAP, middleware) and data management processes. 
Experience with Async Apex, Streaming APIs, and advanced Salesforce features is a plus. 
Proven ability to mentor and lead junior team members 
Strong analytical, problem-solving, and client-facing skills. 
            

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Job Overview

Job Type: Full-time

Location: India, India

Posted: February 19, 2026

Deadline: March 31, 2026