Senior Strategy Manager - People and Performance Excellence , TELUS Retail Limited (TRL)

Overview

What You’ll Do
In this role, you will spearhead initiatives that drive measurable outcomes for the TRL team. You will be the architect of our performance strategy—staying ahead of trends, anticipating field needs, and executing programs that enable our frontline teams to succeed. You will have accountability for multiple areas of the TRL team member lifecycle including talent and performance development. You will be responsible for the following:

• Define performance-driven program strategy: Identify future performance gaps and opportunities, establish desired outcomes/measures, design initiatives and roadmap that directly impact business results
• Stay connected to the field: Regularly engage with TRL teams to understand frontline challenges, barriers, and enablers; translate field insights into actionable program strategy and continuously refine approach based on real-world feedback
• Champion frontline advocacy: Serve as a ...