Senior Strategy Manager

As the Senior Strategy Manager, 1:1 Communications, you will own the strategic roadmap for our Always‑on Awareness and Service communications. This role is deeply focused on transforming how we work by leveraging advanced automation, continuous process optimization, and AI enablement to scale our communications and enhance our targeting capabilities.

Key Responsibilities

• Always‑on & Service communications Strategy: Define and own the long‑term strategic roadmap for Always‑on Awareness and Service communications across all channels (email, MMS/RCS, push, etc.). Ensure these critical touchpoints deliver a frictionless customer experience while driving business value.
• Process Improvement & Targeting Enablement: Lead process optimization initiatives to eliminate silos and streamline campaign execution. Build, refine, and enable advanced targeting frameworks to ensure all customer interaction solutions are highly personalized, accurate, and scalable.