Senior / Supervisor, Customer Relations & Community Engagement

Responsibilities

Operations

· Perform data entry for compliment feedback forms and upload of data into IFS accurately and timely

· Conduct daily audit checks on IFS case creation

· Respond to enquiries from case handlers and Interchange Operations Supervisors regarding IFS-related matters

· Maintain and update IFS guidelines for case handlers

· Amend IFS routing rules during Operations Supervisors’ extended leave periods

· Update and maintain the IFS master list

· Monitor and update IFS performance dashboards (Power BI)

Procurement

· Track and monitor actual expenditures

· Ensure procurement processes comply with policies and proper documentation requirements

· Monitor finance payments to vendors and follow up when necessary

· Track Purchase Order (PO) contract expiry dates

· Initiate requests for new PO contra...