Senior Support Analyst

ADM

Full-time Makati City, Metro Manila Business Operations Specialists

Posted:

March 03, 2026

Location:

Makati City, Metro Manila, Philippines

Job Description

Summary:
The Senior Support Analyst is responsible for overseeing and managing the day to day operations of their respective tower, ensuring efficient and effective resolution of IT issues and requests. This role involves leading a team of support specialists, coordinating with other IT departments and maintaining high levels of customer satisfaction through the delivery of our services.
Your Responsibilities:
Day to Day Operational Oversight (Weight 40%) – Work collaboratively with the team to ensure application tickets are resolved in a timely way and in accordance with ADM procedures
AOP (Weight 40%) – Work with relevant stakeholders to ensure AOP items are updated and executed in a timely manner
General Service Delivery (Weight 20%) – Work with all stakeholders to including ADM colleagues as well as 3rd party service providers to ensure the service we deliver is a quality service with minimal down time.
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Job Overview

Job Type: Full-time

Location: Makati City, Philippines

Posted: March 03, 2026

Deadline: April 12, 2026