Senior Support Analyst

Position Summary:

The Senior Support Analyst is responsible for overseeing and managing the day to day operations of their respective tower, ensuring efficient and effective resolution of IT issues and requests. This role involves leading a team of support specialists, coordinating with other IT departments and maintaining high levels of customer satisfaction through the delivery of our services.

Your Responsibilities:

• Day to Day Operational Oversight (Weight 40%) – Work collaboratively with the team to ensure application tickets are resolved in a timely way and in accordance with ADM procedures
• AOP (Weight 40%) – Work with relevant stakeholders to ensure AOP items are updated and executed in a timely manner
• General Service Delivery (Weight 20%) – Work with all stakeholders to including ADM colleagues as well as 3rd party service providers to ensure the service we deliver is a quality service with minimal down time.
• Projects and N...