Senior Support Analyst

Position Overview We are seeking experienced Application Support Analysts to join our dynamic support team. In this role, you will be responsible for responding to and resolving queries from live users of our intermodal logistics software. You will triage tickets, answer “How do I?” questions, troubleshoot application issues, resolve cases, and escalate complex matters to 3rd‑line support when required. This position involves extensive communication with customers via email, portal, and telephone. You must be able to deliver professional, friendly, and effective support in a fast‑paced environment. Role and Responsibilitie sHandle application support cases, gather information, and log details accurately .Resolve client issues or route cases to 3rd‑line support/training teams as needed .Ensure all work is carried out in line with support standards and procedures .Participate in reviews to identify process improvements, spot trends, and enhance communication .Liaise with development team...