Job Description
Title - Senior Support Engineer (Transitioning to SRE)
Location - Chennai
Job type - Permanent, Full-time
Work-Mode - 5 days’ work from office (UK & Non US timing)
Experience - 4 to 10 Years
Immediate Joiners only
Role Overview
We are looking for a Senior Support Engineer who will play a critical role in transforming our traditional support and monitoring teams into a modern Site Reliability Engineering (SRE) function. This role combines Level 1 monitoring responsibilities and Level 2 support duties, ensuring end-to-end accountability for system reliability. The ideal candidate will have strong technical troubleshooting skills, experience with operational support, and a mindset for automation and proactive problem-solving.
Key Responsibilities
Act as the first point of contact for system alerts and proactively monitor on-prem and cloud environments.
Triage alerts, ...
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