Senior Support Engineer

Be a part of something BIG
The Software Support Engineer (BSS/ OSS) is responsible for monitoring and analyzing fallout cases across various integration points within the BSS/OSS ecosystem. He/ She will work primarily with large-scale CRM, order management, and billing/ charging platforms besides resolving fallout cases and ensuring stuck orders are cleared within defined SLA timelines. The ideal candidate should have experience dealing with Amdocs BSS and Netcracker OSS fall out management or stuck order clearance.
Make An Impact By
Work primarily with Amdocs products (CRM, Ordering/OMS, ABP) and Netcracker technologies.
Investigate order fallout scenarios, identify root causes, and execute appropriate corrective actions.
Analyze end-to-end order flows across Amdocs BCC (OMS, CRM, ABP) and Netcracker platforms to identify gaps or inconsistencies.
Work independently to resolve fallout cases and ensure stuck orders are cleared within defined SLA timelines.
Analyze, ...