Senior Support Executive

Role Description

We are seeking an experienced Senior Support Executive who can independently handle client and technical support concerns while maintaining excellent service standards. The ideal candidate has a strong background in support operations, can manage multiple issues efficiently, and is capable of guiding junior team members when needed.

About Skubbs

Skubbs is a digital solutions and technology services company providing innovative support across various business functions. The IT Support role will assist in maintaining internal systems, user devices, and network infrastructure to ensure smooth operations for its teams.

Key Responsibilities
Client & Technical Support

• Provide advanced troubleshooting and resolution for technical and operational issues.
• Respond to client inquiries promptly and professionally.
• Ensure all support tickets are properly documented, tracked, and resolved within agreed SLAs.
• Ha...