Senior System Engineer (Digital Workplace)

Role Summary:

We are seeking an experienced Digital Workplace Systems Engineer to design, implement, and support AI-enhanced digital employee experience (DEX) solution for our clients. This role is expected to work closely with internal delivery teams as well as the service delivery management team to provide an enhanced service delivery outcome through proactive monitoring, automated remediation, and data-driven insights.

Key Responsibilities:

1. DEX Platform Integration and Configuration

• Configure, optimize, and maintain integration between the DEX and ServiceNow ITSM platforms.
• Enable real-time enrichment of ServiceNow incidents with endpoint telemetry, including device performance, configuration status, and health scores.
• Support AI agent integration with DEX to facilitate natural language queries and endpoint actions via ServiceNow.
• Manage automated remed...