Senior Systems Engineer

The Position
Join our Identity and Authentication Management Operations (IAM Ops) team as Senior Systems Engineer where your expertise and technological skills will shine in a team-oriented environment.
As an IAM Ops engineer, you will be responsible for providing operational support for our Sailpoint IdentityIQ platform.
You will also require collaboration with the global team, cross-functional teams and managed service team to ensure timely resolution of incidents and service requests.
Duties & Responsibilities:
You will:
Provide support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management
Ensure that all the tickets/incidents are resolved within committed SLA's
Ensure positive user-experience through clear communication and timely support
Continuously identifying opportunities for process improvement and tasks automation
Maintain documentation of support processes, knowledge articles, and oper...