Senior Systems Engineer

The Position
Join our Identity and Authentication Management Operations (IAM Ops) team as Senior Systems Engineer where your expertise and technological skills will shine in a team-oriented environment.

As an IAM Ops engineer, you will be responsible for providing operational support for our Sailpoint IdentityIQ platform.

You will also require collaboration with the global team, cross-functional teams and managed service team to ensure timely resolution of incidents and service requests.

Duties & Responsibilities:
You will:

• Provide support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management
• Ensure that all the tickets/incidents are resolved within committed SLA's
• Ensure positive user-experience through clear communication and timely support
• Continuously identifying opportunities for process improvement and tasks automation
• Maintain documentation of...