Senior Systems Engineer, GNO

The Position
Join our NOC (Network Operating Center) of Boehringer Ingelheim in the IT INF NWS (Network and Security) organization and play a key role in ensuring operational excellence of the different network and security infrastructures.
You'll work closely with IT members from the global IT organization to deliver high quality, business-centric services , and in timely manner during the day-to-day operations in the team. You'll also help strive for standardization and automation across the different network infrastructures used at Boehringer Ingelheim.
Duties & Responsibilities:
Your main responsibilities include:
Provide technical network active second level troubleshooting of Network and Security Services (WAN, WLAN, LAN, VLAN, Special Networks, Firewalls, Internet Proxies, Remote Access and Partner Connections), prepare incident reports, escalate to relevant parties promptly and follow through the case incidents
Provide operational support in the areas of Chang...