Senior Systems Engineer (L3 - Network-Focused)

Role Overview The Senior Systems Engineer (L3) at GXA is a highly experienced, hands-on escalation engineer responsible for resolving complex technical issues across a broad MSP environment.
While this role brings deep expertise in networking, firewalls, and infrastructure, it is not limited to networking work .
Instead, this engineer serves as the primary escalation point for the most challenging service issues and plays a critical role in strengthening overall service delivery.
This position exists to eliminate recurring escalations, reduce cross-team dependencies, and raise the technical maturity of the service organization .
The Senior Systems Engineer partners closely with L1/L2 engineers, service leadership, and project teams to troubleshoot advanced issues, improve standards, and ensure stable, scalable client environments.
The ideal candidate has strong, practical networking expertise and solid mid-to-high level experience across standard MSP support ,...