Senior Systems Engineer - Sailpoint Support

**The Position**

Join our Identity and Authentication Management Operations (IAM Ops) team as Senior Systems Engineer where your expertise and technological skills will shine in a team-oriented environment.

As an IAM Ops engineer, you will be responsible for providing operational support for our Sailpoint IdentityIQ platform.

You will also require collaboration with the global team, cross-functional teams and managed service team to ensure timely resolution of incidents and service requests.

**Duties & Responsibilities:**

You will:

+ Provide support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management
+ Ensure that all the tickets/incidents are resolved within committed SLA’s
+ Ensure positive user-experience through clear communication and timely support
+ Continuously identifying opportunities for process improvement and tasks automation.
+ Maintain documenta...