Home / Jobs / Senior Team Lead

Senior Team Lead

InTouch CX
Full-time Bogotá, Bogotá D.C. Other-General
Posted:
February 18, 2026
Location:
Bogotá, Bogotá D.C., Colombia

Job Description

About the Job

We're changing the way people think about customer care, and we need your help

We're searching for a Senior Team Lead to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance. training, development and employee recognition. This role is responsible for directing and managing operational activities and contributing to the campus's overall strategic direction. 

As Senior Team Lead, You Will…

  • Provide supervision to Customer Service Representatives (CSR) and Team Leads, ensuring proper training, support and customer service is delivered 
  • Promote professional and personal development of individual team members through performance evaluations, training needs, coaching and career opportunity programs
  • Negotiate and mediate with customers or CSRs when required to resolve issues and meet expectations
  • Learn and maintain extensive knowledge of client philosophy and...

    • Apply for this Job

    Submit your application for the Senior Team Lead position at InTouch CX.

    Apply Now Save for Later

    Job Overview

    Job Type: Full-time
    Location: Bogotá, Colombia
    Posted: February 18, 2026
    Deadline: March 30, 2026