Senior Team Leader

Candidate Profile:
With at least 1-3 years of experience as a Senior Team Leader
Amenable to work onsite in Glorietta 5, Makati City, Philippines
Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Ability to mentor, coach, and provide direction to a team of employees
Willingness to work a flexible schedule
What's in it for you?
Day 1 HMO
Competitive Compensation
Career Growth
Essential Functions/Core Responsibilities
• Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation in delivering on Convergys mission and values
• Supporting, coaching, developing, and supervising a team of technical support associates
• Manage technical service-related operations, identity potential problems, technical gaps, and other obstacles with trouble s...