Senior Team Leader Malaysia

Senior Team Leader – Contact Centre (General Insurance)

Location: Kuala Lumpur, Malaysia
Employment Type: Full-time
Industry: General Insurance / Contact Centre Operations
Search Type: Confidential

About the Opportunity (Confidential)

We are supporting a well-established general insurance group to appoint a Senior Team Leader, Contact Centre to lead and grow a high-performing customer and sales operations team in Kuala Lumpur.

This role is ideal for an experienced contact centre leader with a strong general insurance background, proven people management capability, and a hands-on approach to driving sales performance, service quality, and regulatory compliance.

Role Overview

Reporting to the Contact Centre Manager, the Seni...