Senior Tech Support Engineer – AI SaaS (Remote, LatAm)

Mercor

Full-time bogotá, bogotá, distrito capital Soporte técnico y administración

Posted:

May 30, 2026

Location:

bogotá, bogotá, distrito capital, Colombia

Job Description

Mercor is seeking a Customer Success Engineer (LatAm) to provide support for its talent pool. This remote position involves responding to inquiries, troubleshooting web application issues, and documenting insights for improvement. 
The ideal candidate will have a degree in Computer Science or Software Engineering, experience in SaaS, and be adept at using support platforms like Zendesk. The compensation is between $40,000 and $50,000. 
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Job Overview

Job Type: Full-time

Location: bogotá, Colombia

Posted: May 30, 2026

Deadline: July 09, 2026