Senior Tech Team Lead

MEET COMPASS
We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.
SENIOR TEAM LEAD
The primary role of the Senior Team Lead is to ensure your team leads and agents are meeting or exceeding all weekly expectations.
Responsibilities
Ensure your team meets all client and Compass expectations around productivity and performance.
Meet all schedule adherence and channel availability criteria.
Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice.
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