Senior Technical Account Manager

* 12+ years of technical experience, with at least 8 years in Enterprise environments* Demonstrated success delivering measurable business outcomes through technical leadership* Extensive experience in service management, operational support, and customer experience transformation in SAAS environments* Proven track record as a trusted technical advisor at the executive level in Enterprise settings* Excellence in leading cross-functional initiatives in matrix environments* Superior communication and presentation skills for effectively engaging all organizational levels* Expert understanding of SaaS architectures, API ecosystems, and complex workflow design* Demonstrated innovation in developing creative solutions to business-critical technical challenges* Deep understanding of multiple industry verticals and their specific CX requirements* Experience mentoring technical teams and developing technical account management best practices* Advanced knowledge of Zendesk products with proven e...