Senior Technical Account Manager

The successful applicant should have strong experience in managed services (Day 2 support) projects, either as an individual contributor or a lead subject matter expert within the Human Capital Management (HCM) product pillar, with end-to-end visibility of the Hire-to-Retire cycle. The candidate should be well versed in AI for SaaS applications. Prior exposure to hybrid cloud environments, SaaS support, or production support experience will be an added advantage.

Responsibilities include delivering excellence in customer service support, service management, and project governance. The focus of this role is to provide functional-level customer support and to drive complete resolution of customer-reported issues in collaboration with a dedicated pool of onsite and remote delivery engineers. The role requires the ability to review solution designs and Root Cause Analysis (RCA) documentation. Key skills applied daily include strong functional expertise, Oracle SaaS...