Senior Technical Account Manager

About the Role

As a Senior Technical Account Manager (Senior TAM), you will serve as a trusted technical advisor and strategic partner to Thales’ most critical enterprise customers using Incapsula Cloud and SecureSphere on‑premise security solutions. This role goes beyond reactive support and is accountable for driving customer outcomes, security maturity, and long‑term value realisation.

You will own the end‑to‑end technical relationship for assigned strategic accounts, lead complex onboarding and optimisation initiatives, and act as the senior escalation and technical authority. As a senior member of the TAM organisation, you will also mentor other TAMs and help shape best practices across service delivery.

Key Responsibilities

Strategic Account Ownership
• Own the technical success and service strategy for assigned enterprise and strategic accounts 
• Act as the single point of technical accountability, ensuring consistent engag...