Senior Technical Engineer Contact Center

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a Senior Technical Engineer Contact Center.
What You will do
Are you looking for a role where you can make a difference in the business & world? This role will deliver new technologies enabling our Contact Centers to save lives!
Which technologies? We have deployed the Nice CXone suite of omnichannel ACD and IVR and complementing it with Workforce Engagement, Feedback Management, Performance Management, Interaction Analytics and Artificial Intelligence. You will work with a team of call center engineering peers to deliver the future of Global Contact Centers. You’re experienced but you haven’t supported all o...