Senior Technical Operations Support Analyst

Job Purpose

The Senior Technical Operations Support Analyst plays a key role in ensuring the stability, efficiency, and reliability of critical business applications and infrastructure. This individual will provide advanced support for production systems, automate operational tasks, and collaborate closely with development and DevOps teams to enhance system performance and streamline deployment processes. The ideal candidate has extensive SQL & Oracle knowledge, hands-on experience with Azure DevOps, and a proven ability to troubleshoot complex technical issues in fast-paced enterprise environments

Key Responsibilities

Root Cause Analysis

• Conduct thorough root cause analysis for recurring or critical incidents, identifying underlying issues and implementing preventive measures to mitigate future occurrences.

Production System Monitoring and Incident Manag...