Senior Technical Security Analyst

Job Description

What is the opportunity?As part of the Identity & Access Management team within the broader Global Security (GS), a Senior Technical Security Analyst acts as the first point of contact for provisioning end user access to various systems. Working collaboratively with teammates and other technical support teams, the Senior Technical Security Analyst will be required to adhere to SLAs, troubleshoot technical issues, review and analyze queues for trends and recurring issues, handle interaction resolution and escalations with a high level of customer support focus, and have efficient IT documentation skills.What will you do?

Support end users by processing requests submitted through our ticketing platform and follow documented procedures, ensuring timely execution and closure of access requests

Investigate urgent issues and escalate requests accordingly ensuring a valid business reason is provided

Identify trends and asse...