Senior Technical Support Engineer

We’re looking for a Senior Technical Support Engineer to join a fast-growing software & AI company that helps organizations build intelligent, customer-focused support operations at scale.

In this role, you’ll act as the technical escalation point , working closely with Product and Engineering teams to resolve complex technical issues, improve internal processes, and elevate the overall customer experience.

• Act as the escalation point for Level 2/3 technical support across email, chat, and phone.
• Troubleshoot complex issues using HAR files, browser developer tools and console logs, SQL queries, and performance analysis.
• Investigate issues related to web applications, APIs, and system performance, identifying root causes and proposing solutions.
• Collaborate closely with Product and Engineering teams to resolve bugs, support f...