Senior Technical Support Engineer

Your profile

We're expanding our Support presence in APAC and looking for a highly experienced, autonomous Senior Technical Support Engineer to lead the regional front line for complex, high‑impact customer issues. You'll own escalations end-to-end, act as a trusted technical authority for enterprise customers, and partner closely with our Product, Engineering, and DevOps teams in Europe.
This role is ideal for someone who thrives at the intersection of deep technical troubleshooting and thoughtful customer engagement, and who wants to help shape processes, tooling, and ways of working as we scale. You'll be the sole Support presence in APAC, operating with confidence and judgment Prioritizing, deciding, communicating, and escalating without local peer validation

What You'll Do

• Provide senior-level technical support for high-priority, high-impact issues from intake through resolution, including proactive expectation management in high-stakes situati...