Senior Technical Support Engineer, Network

We are looking for a Senior Network Engineer to join a dynamic, results-oriented team supporting InfiniBand and Ethernet fabrics in the most demanding data center, AI, storage, and HPC environments. As a Technical Support Engineer, you will be an approachable, proficient communicator who takes ownership of resolving issues while ensuring a high level of customer satisfaction. You will work closely with Engineering, Marketing, and Support teams on complex technical issues.


What you will be doing:
+ Tier 3 support for InfiniBand and Ethernet fabrics: installing, supporting, and resolving complex technical issues in large AI/HPC and storage clusters
+ Troubleshooting end-to-end InfiniBand fabrics — subnet management (UFM / OpenSM), routing topology and congestion control.
+ Developing and presenting comprehensive technical solutions to customer problems, including project management of complex fabric installations
+ Problem reporting, issue replication, and reso...