Senior Technical Support Engineer

We are seeking a Senior Technical Support Engineer to provide advanced technical support for AKIPS’s software . This role works closely with global customers and partners to troubleshoot complex issues, support deployments, and ensure optimal performance of AKIPS software.

The ideal candidate combines deep systems and networking expertise with strong customer-facing experience and a passion for problem-solving.

Required skills

• 5+ years of implementation and/or operations experience supporting Linux/FreeBSD servers and virtualized environments.
• Previous customer or end-user facing experience in a technical lead or senior support capacity.
• Strong understanding of networks, protocols, and internet technologies, including Routing, NAT, Advanced TCP/IP, Syslog, NTP, and NetFlow.
• Strong proficiency in SNMP monitoring frameworks, with the ability to analyze MIB structures, map OIDs, and implement custom polling...