Job Description
About the Client
Our client is a leading smart home security company based in the U.S., specializing in wireless security cameras, video doorbells, and floodlights designed for both home and business use. Their products feature high-definition video (up to 4K), advanced AI detection (people, vehicles, packages), and seamless integration with major smart-home platforms like Alexa, Google Assistant, and Apple Home. Through the Arlo Secure subscription, users gain access to cloud storage, smart alerts, and enhanced privacy controls aimed at delivering peace of mind and protection for what matters most.
About the Role
We are looking for an experienced
L3 Technical Support Engineer
to join our client Global Support team. This role is the highest level of customer-facing technical support and focuses on resolving complex, escalated issues from Level 1 and Level 2.
This is a
customer-facing, escalation role
requiring strong technical fundamentals, ex...
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