Senior Technical Support Engineer

What You'll Do The Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests in a timely manner, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will document each customer contact, troubleshoot technical issues, escalate to engineering as needed, and manage issues through to resolution. You will be expected to live by our 'Cult of the Customer' philosophy and will be held accountable for increasing the overall satisfaction of our customer base. This includes assisting in the creation and implementation of customer-centric processes and workflow, performing to prescribed metrics goals, and contributing to an environment of accountability, growth, and positive employee morale. This position will requ...