Senior Technical Support Engineer – Remote, 24/7 Frontline

A technology firm in Pakistan is seeking a Sr. Technical Support Engineer to deliver high-quality multi-channel support. The ideal candidate will resolve customer technical issues and enhance customer satisfaction. Responsibilities include troubleshooting, managing escalations, and contributing to process improvements. Applicants should have a Computer Science background, strong communication skills, and familiarity with systems like Genesys and Salesforce. This role supports a dynamic environment with on-call rotation flexibility.
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