Senior Technical Support Engineer

 Provide Level I and Level II troubleshooting support assistance for our South African and global customer base.

 Assisting clients with technical queries on site, remotely or telephonically

 Maintenance as per maintenance checklist for allocated clients, on site or remotely

 Preparation, testing and installation of new Voice Logger systems

 Attending Site Inspections or call outs when required

 Fault finding, troubleshooting and testing of new software releases

 Repairs and maintenance on existing installed Voice Loggers

 Fault finding, troubleshooting and testing of all Voice Logger systems

 Support of Microsoft, Linux and Google software

 Reacting and attending to all system Alerts when received

 Daily Alert checks as allocated

 May be required to work flexi time when needed to accommodate our US EST, UK, Africa and Australian operations.

 Track and document tickets via our Zendesk pr...