Senior Technical Support Specialist

Job Description

Fortinet is looking for a Technical Support Specialist – Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing.

Job Responsibilities

• Basic troubleshooting on the core Fortinet products
• FortiClient and Fortigate - collection, analysis and change recommendations of configuration information
• Collection and analysis of customer system information
• Recommend corrective actions based on analysis
• Provide customer education where needed due to gaps in networking, product knowledge, etc.
• Consultation of technical documentation, bulletins and release notes for known problems
• Reproduction of customer environments on lab equ...