Senior Technical Support Specialist

Our client is a U.S.-based AI automation platform operating in the healthcare sector, with a strong focus on revenue cycle management (RCM). The platform uses AI agents to automate complex, high-volume workflows such as eligibility verification, prior authorization, claims processing, and payment posting. These solutions operate in mission-critical, regulated environments where reliability, accuracy, and clear communication are essential.

This role is employed by Otomatika and works as part of a dedicated support team for a production AI platform and its customers.

Role Overview

We are looking for a Technical Support Specialist who will provide frontline technical support for AI agents and automation workflows. This is a customer‑facing role focused on problem investigation, clear communication, and ownership of issues through to resolution.

The role is not a call‑centre position and not a pure software engineering role. Successful candidates are...