Senior Technician IT Service Desk

Prothya Biosolutions

Full-time Amsterdam, North Holland Computer Occupations

Posted:

June 06, 2026

Location:

Amsterdam, North Holland, Netherlands

Job Description

Key responsibilities:
Support:
Offer comprehensive IT assistance to employees, addressing complex software, hardware, and network issues
Resolve advanced technical problems efficiently at the first point of contact with end-users
Guide and assist end-users in maximizing the use of IT products and services
Provide support and training for Office 365 technology and other workplace productivity tools
Lead the installation and configuration of computers and mobile devices, ensuring they are optimized for end-user needs
Oversee the allocation and management of IT resources, ensuring employees have the necessary tools for their roles
Incident Management:
Log and track IT-related incidents in the Case Management System, ensuring accurate documentation
Escalation Management:
Manage complex service desk issues and escalate to third -line support or relevant suppliers when necessary
            

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Job Overview

Job Type: Full-time

Location: Amsterdam, Netherlands

Posted: June 06, 2026

Deadline: July 16, 2026