Senior Telecom & Contact Center Engineer

A leading telecommunications company in Metro Manila is seeking a Senior Telecom Analyst to manage enterprise telecommunications systems. The ideal candidate will have over 7 years of telecom engineering experience focused on contact center operations and hands-on expertise with Freshworks and NICE InContact platforms. This role requires strong analytical and troubleshooting skills, enabling the successful administration of technologies that enhance customer experience. Candidates must be proficient with various telecom technologies and possess a degree in a related field.
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