Job Description
Overview
As Senior Telecom Analyst, you will be a member of our Network and Telecom Services Team at Tenerity, supporting our enterprise telecommunications platforms. The Senior Telecom Analyst is a hands‑on and dynamic role, maintaining Tenerity’s customer facing Contact Center omni-channel platforms and corporate telephony technologies. Expertise supporting the technology that enables our business and ultimately drives the customer experience is essential to be successful in this role. The role requires a technically-skilled individual with a focus for detail, sense of urgency, and a tenacious mind‑set to overcome obstacles for this unique opportunity to work within the Global IT Infrastructure group at Tenerity.
Responsibilities
- Maintain enterprise Contact Center and corporate telecommunications systems
- Design, configure, enhance, and test platform elements including call routing, IVR scripting, hours of operation, address book transfers,...
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