Senior Training Manager

Key Responsibilities

• Develop and execute the overall training strategy for new hires, upskilling, cross‑training, and leadership development
• Lead, mentor, and manage Training Managers, Trainers, and Instructional Designers
• Design and continuously improve training curricula, materials, and delivery methods
• Ensure all training programs align with client requirements, KPIs, and operational goals
• Partner with Operations, Quality, HR, and Client Stakeholders to identify training needs and performance gaps
• Monitor training effectiveness through assessments, certifications, and performance metrics
• Implement best practices in adult learning, blended learning, and digital training platforms
• Drive continuous improvement initiatives and innovation in training delivery
• Manage training budgets, resources, and vendor partnerships
• Ensure compliance with company policies, data privac...