Senior Tutor Operations Manager | Remote Work

Senior Tutor Operations Manager | Remote Work

Posted 5 days ago. Be among the first 25 applicants.

Job Summary
The Senior Tutor Operations Manager oversees the day-to-day operations of assigned client accounts, ensuring exceptional service delivery and client satisfaction. This role collaborates closely with internal teams and directly manages teachers to meet client expectations, optimize operational performance, and drive account growth.

Key Responsibilities

• Client Success & Retention: Achieve client satisfaction and retention, build relationships, conduct check-ins and strategic reviews, act as liaison.
• Revenue & Margin Growth: Meet or exceed revenue and gross margin targets, collaborate on account strategies, identify upsell opportunities.
• Operational Efficiency: Maintain high lesson fulfillment, manage teacher allocation, scheduling, streamline processes, accurate invoicing.
• Teacher Performa...