Senior UC Operations Engineer

Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions
• Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways
• Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms)
• Provide escalation support for L2 operations team
• Create operational documentation of new solutions
• Assist in managing vendor partners to ensure SLA's are being met