Senior VIP Player Support Specialist/Expert

The Senior VIP Player Support Specialist is a key role within the player operations function, responsible for driving long-term engagement and retention of VIP players in designated markets.

This role goes beyond traditional player support by actively monitoring player progression, identifying engagement risks and opportunities, and translating VIP player insights into actionable inputs for game operations and product optimization. Through close collaboration with internal teams, the role helps ensure VIP player expectations are aligned with live operations strategies, contributing to a sustainable and high-quality live service experience

What You’ll Do

• Develop a deep understanding of the game product by quickly onboarding into gameplay, mastering game mechanics, features, and updates.

Proactively understand and analyze player needs, manage relationships with VIP players in designated markets, and build long-term, stable eng...